Tag Archives: customer

How to Create Testimonial Videos


Do you want to use customer endorsements in your social media marketing? Wondering how to create a persuasive testimonial video? In this article, you ll learn how to produce an effective testimonial video to share on social media. Why Testimonial Videos? People value the opinions of their peers. According to a BrightLocal study, 84% of consumers […] This post How to Create Testimonial Videos first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/testimonial-videos-how-to-create/

How to Use Facebook Messenger for Social Customer Service


Want to provide better customer service on Facebook? Wondering how Facebook Messenger can help? In this article, you ll discover how to use Facebook Messenger as a valuable social customer care tool. Why Messenger for the Front Lines of Customer Care? According to USA Today, Facebook views Messenger for Business as a venue for conversational commerce. […] This post How to Use Facebook Messenger for Social Customer Service first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/how-to-use-facebook-messenger-for-social-customer-service/

Social Customer Care: Apps and Processes for Success


How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place? To explore how to improve customer care for your business, I interview Dan Gingiss. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It s designed […] This post Social Customer Care: Apps and Processes for Success first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/social-customer-care-apps-and-processes-for-success-dan-gingiss/

5 Ways to Improve Customer Retention With Social Media


Do you use social media to keep existing customers engaged with your business? Interested in effective ways to strengthen those relationships? Social media marketing can help deepen your connections with existing customers so they continue using your product or service. In this article, you ll discover five ways to increase customer retention via social media. How […] This post 5 Ways to Improve Customer Retention With Social Media first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/5-ways-to-improve-customer-retention-with-social-media/

Mobile Local Marketing: Reaching the Mobile Customer


Do you have a local business? Want an effective way to market to people who are near you? To explore how to reach your customers with mobile marketing, I interview Rich Brooks. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It s designed to help […] This post Mobile Local Marketing: Reaching the Mobile Customer first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/mobile-local-marketing-reaching-the-mobile-customer-rich-brooks/

How to Use Snapchat for Customer Support


Do you want to expand your customer service channels? Wondering how Snapchat can help you respond in real time? Snapchat s text, video, and phone chat features allow you to support customers in the format they prefer. In this article, you ll discover how to use Snapchat features to provide helpful and engaging customer support. Why Use […] This post How to Use Snapchat for Customer Support first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/how-to-use-snapchat-for-customer-support/

Selling With Story: How to Make Your Customer the Hero


Do you know what your customers really want? Want to discover how to share the solution they want and need in terms they understand? To explore how to connect with your customers through story, I interview Donald Miller. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social […] This post Selling With Story: How to Make Your Customer the Hero first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/selling-with-story-how-to-make-your-customer-the-hero-donald-miller/